COVID-19 Information

Dear Guests

As we all navigate this new challenge that is Covid-19 we wanted to update you on what is happening at our property and in our region. Onsite we are implementing a variety of procedures and updating policies. We are being regularly updated by the authorities and implementing the advice and guidelines as they are issued. These include the Department of Health, Queensland Government, WHO as well as local tourism bodies and associations.

Free Standing Beach Houses

Every one of our Beach Houses is a free standing building which has never has as much significance as it does right now. What this means for guests is that you are the ONLY person entering and exiting your Beach House. Your parking space is directly underneath your Beach House meaning that there is no communal carpark situation either.

At The Hastings we do not have any public foyers, nor do we have shared lifts.

Once you are at The Hastings you live as if you were at your own home.

Cleaning Beach Houses

In addition to our usual cleaning routine of our Beach Houses we have added the following for every Beach House clean

• • Use of hospital grade disinfectants
• • Use of disinfectant spray on clean completion
• • Use of gloves for all staff cleaning or entering Beach Houses
• • Increased supply of hand soap
• • Provision of anti-bacterial hand wash in each kitchen.
• • Our laundry service has also advised us that all our linen is treated both thermally and chemically ensuring removal of all bacteria. They are making sure all their trolleys and equipment are disinfected and staff are being diligent with regard to personal hygiene and hand washing.

Swimming Pool

• • The pool is still open for swimming with limit on number of guests at one time. Pool furniture is not in use.
• • Pool Towels are washed by the linen company as above with strict compliance to standards

Reception

• • All office staff are practicing increased diligence with personal hygiene including use of hand sanitiser and regular hand washing
• • All Keys are being disinfected both after check out and prior to check in
• • Office equipment such as computers, pens, eftpos machine etc are cleaned regularly throughout the day

Check In

Should you wish to collect your keys from our secure safe outside the front of reception this can be arranged for any time of the day or night.

Noosa Region

Currently Noosa has limited businesses open in line with government directives. Several restaurants and cafes are offering take away meals including delivery – it is possible to self isolate at The Hastings and have all meals delivered. Many guests come to Noosa for the beach and national park – both these options are available.

Booking Alterations

Should you need to make an alteration to an existing booking please take the following steps

1. Determine who you booked through eg. Booking.com, wotif, expedia or Direct with the property
2. If Direct with The Hastings please call us on 07 5447 5100 or email info@hastingsnoosa.com.au
3. If through an outside agent, you must go through this agent to request any changes or cancellations as your contract is with them not directly with The Hastings.
4. If you do need to cancel a non refundable booking please check your travel insurance for compensation.

What’s Next?

We will send further updates as the situation continues to evolve. At this stage for us it is business as usual with many guests arriving over the next few weeks.

This is a challenging time for everyone and we are always available by email if you need any further information. You can contact us at info@hastingsnoosa.com.au

Kind regards

THE HASTINGS TEAM

Phone: 07 5447 5100
Email: info@hastingsnoosa.com.au